Help & Support

Search Help

Search field is located in the left upper side of our web site. Ordering of search results can be made by document name, price, date, and popularity. 

The search option allows finding the results containing all the words which are entered in the search field.

Product Details

The Details button allows to open the page showing more information regarding a particular document. Here you will find the document number, title, prices, page count, date of issue, status (validity), format, delivery information and any comments concerning the document. The date is displayed as DD.MM.YYYY (MM=Month, DD=Day, YYYY=Year).

Before ordering, please check the status of document. Current documents are the standards only with the status "ACTIVE, MOST CURRENT". The status "WITHDRAWN" means that a document was cancelled or superseded.

Please note the delivery time information since not all our documents in English version are available for immediate delivery. The delivery time indicated is maximum and it is usually less. 

The prices are given for English and Russian versions and for PDF and PDF+MSWord formats of the documents. Please select the version and format you need before adding the document to the cart.

Your Cart Contents

The Cart page shows you all the documents you have selected and placed in the shopping cart during your current online session. You can remove documents from your shopping cart by clicking on the cross symbol in the row of the document you wish to remove. To add documents to your shopping cart please use the search field in the left column of our web site.

Checkout and Payment

When you have added all the documents you wish to purchase to Cart page, click the Checkout button at the bottom. This will take you to the Login page. If you are a new customer, click on the Registration button and fill out the appropriate information. The fields marked with asterisk are required.

If you are already a customer, you may type in your user name and password. This will take you to the Step 1 of the checkout process where you can choose your delivery address.

At the next page (Step 2) please select the Payment Method and click the Next button at the bottom.

The next Step 3 gives you the opportunity to review the data and confirm your order. Here you can also leave a note to administrator concerning the order. Then you can confirm you order and go to the Payment page.

The Payment page depends on the payment method you have selected. Please follow the instructions and fill out the necessary information.

Payment Methods

You can pay your order using one of the following payment methods:

  • Cronopay (Credit Cards) - Visa, MasterCard, JCB, Diners Club cards are accepted.
  • Skrill (Credit Cards) - online payment processing system. MC/EC and Visa cards as well as bank transfers are accepted. This payment option requires additional registration at Skrill web-site.
  • Purchase Order (Bank Transfer) - The invoice with our full bank details will be sent to you by e-mail. You may use the invoice for bank transfer. The payment method is available for orders over $300. Additional order processing fee $25 is charged.

Cookie Help

If you find that you are having problems with ordering documents at the Runorm web site, try resetting your cookies. You will have to enter your user data again, but this may solve your problems.

Support

If you still have problems please contact us:

Technormativ LLC
19 Shosse Entuziastov
111024 Moscow RUSSIA

Phone: +49 3222 109 33 44
Mobile: +7 965 582 33 83
Fax: +7 495 772 78 81

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Skype: runorm
www.runorm.com

 


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